What Happened — Step by Step
Here is a clear timeline of events. We have separated what Webull did from what the criminals did, so you can see exactly what happened and when.
Where Things Stand Now
Funds are being released. If you are ready, you can begin the process today by messaging @WebullRelease on Signal. There is no deadline. Your funds will wait for you.
Security Problem Discovered
Our security team found a serious weakness in our systems. We began investigating immediately.
Criminals Stole Your Information
Bad actors exploited our weakness and took client contact information — names, emails, and phone numbers. This should never have happened.
Stolen Information Was Sold
Your personal information was sold on underground websites. This put you at risk of targeted scams.
Accounts Were Frozen to Protect You
We froze all accounts to prevent criminals from moving your money. We know this caused hardship, and we are sorry for that.
Scammers Targeted You with Fake Messages
Using your stolen information, criminals sent emails and messages that looked like they came from Webull. Some of you were tricked into sending money to the wrong place. That is heartbreaking, and it happened because we did not protect your data well enough.
We Went Public and Brought in Regulators
We disclosed the incident publicly and cooperated fully with SEC investigators. We did not try to hide what happened.
We Built a Safer Way to Release Funds
After studying how the attacks happened (through email and text), we chose Signal for all future communication. Signal cannot be faked by email or text, which keeps you safer.
We Cleaned Up Our Systems
We deleted all personal data we no longer needed and rebuilt our security from the ground up.
We Brought in Outside Help
We engaged Infinity External Risk Management (a Check Point company) to actively hunt down and take down scam websites and social profiles that try to impersonate Webull.
An Independent Auditor Was Engaged
An outside auditor was brought in to verify that every account is accounted for and every release is conducted fairly.
This Portal Is Live — Funds Are Being Released
You are here. This portal gives you everything you need to understand what happened, verify that this is real, and get your funds back. Message @WebullRelease on Signal when you are ready.
Last updated: 26 April 2026
Independent auditor confirmation: View auditor attestation
This timeline is version-controlled. All updates are logged and archived.