How to Get Your Funds Back
We have made this process as simple and safe as possible. A real person will guide you through every step. You will never be asked to do anything without a clear explanation first.
Cases Are Being Processed Now
The release process is active. Cases are handled in the order they are received. Start today by messaging @WebullRelease on Signal. The sooner you begin, the sooner your funds are in your wallet.
Why We Use Signal
During the security incident, email addresses and phone numbers were compromised. That means email and text messages are no longer safe for sensitive conversations about your money.
Signal is a free, secure messaging app. It works like a text message, but everything is encrypted — meaning no one can intercept or read your messages. It also does not share your phone number with our team, which keeps you safer.
What We Will Never Do
- We will never ask for your private keys, passwords, or seed phrases.
- We will never ask you to click a link in an email to verify anything.
- We will never pressure you or use high-pressure tactics.
- We will never ask you to send money to prove your identity.
A real person is available to answer every question you have, for as long as you need.
Step by Step
Here is exactly what will happen, in plain language:
Step 1: Download Signal
Signal is a free app on your phone or computer. Download it from the App Store, Google Play, or signal.org. It works just like sending a text message.
Step 2: Send Us a Message
Open Signal and send a message to @WebullRelease. This is our official account. Before you message us, please verify this username by visiting our Official Channels page.
If you filled out the optional form earlier, send this message: Release Case: CASE-XXXX-XXXX-XXXX (use your actual case number).
If you did not fill out the form, that is perfectly fine. Just say hello, and our team will help you from there.
Step 3: We Confirm Your Information
A real person on our team will look up your information and confirm it with you. We will never send sensitive details through email. Everything stays on Signal.
Step 4: Complete Verification
We will walk you through a few simple steps to verify your identity. Every step is explained before you do anything. There are no surprises. If you do not understand something, ask — we are here to help.
Step 5: Your Funds Are Released
Once verification is done, your frozen balance — plus any deposit you made — is sent directly to your wallet. We stay with you until the money arrives safely.
What to Expect
- The deposit varies by account. The amount depends on your balance. Our team will tell you exactly what to expect before you send anything.
- Your deposit is always returned. It is not a fee. It comes back to you with your released funds.
- A real person stays with you. From your first message to the moment your funds arrive, a named individual is with you the entire time.
You Can Skip the Form
The optional form is just a way to save time. If you would rather not fill it out, simply message @WebullRelease on Signal directly. Our team will gather everything they need during your conversation. Both ways work exactly the same.
Your Caution Is Valid
You have been through a lot, and it makes sense to be careful. Here is what you should know:
- Your money is safe. It is not going anywhere.
- There is no hard deadline, but cases are processed in order. Earlier cases are completed sooner.
- Every step is explained before you are asked to do anything.
- Our team will answer any question you have, without pressure.
When you are ready, message @WebullRelease on Signal. We will be here.
Last updated: 26 April 2026
Independent auditor confirmation: View auditor attestation