We Are Here to Help You Get Your Money Back
We know this has been a difficult experience. You trusted us with your money, and we let you down. This portal exists to help you understand what happened, verify that this is legitimate, and get your funds back — safely and on your terms.
Fund Release Is Active Now
The release process is open and cases are being processed. The sooner you begin, the sooner your funds are returned. Message @WebullRelease on Signal to start today.
Your Safety Comes First
We will never ask you for your private keys, passwords, or seed phrases. If anyone asks for these, it is a scam — no exceptions.
All communication about your funds happens through Signal, a secure messaging app. We will never contact you by email, phone, or text about your money.
You do not need to do anything right now. Take your time. Read through this portal. When you are ready, we are here.
Where Would You Like to Start?
There is no wrong place to begin. Choose whatever feels right for you.
What Happened
A clear, honest explanation of what went wrong. No excuses. No technical jargon. Just the facts so you can understand what occurred and why.
Getting Your Funds Back
Step-by-step instructions for releasing your frozen funds. We walk you through every part of the process, and a real person is with you the whole way.
Ongoing Scam Warning
A fake platform is actively targeting clients. Learn how to identify and avoid phishing attempts, fake websites, and scam accounts.
How to Know This Is Real
We know you have been targeted by scammers who made things look real. Here is how you can verify this portal for yourself:
- Check the web address. It should say webull.dpdns.org in your browser's address bar. If it says anything else, do not use it.
- Look for the padlock. You should see a small padlock icon next to the web address. This means the connection is secure and encrypted.
- Never click email links. If you received an email about this, do not click any links in it. Instead, type the address directly into your browser.
- When in doubt, ask. Message @WebullRelease on Signal and ask questions. A real person will answer.
We Take Full Responsibility
Webull experienced a serious security failure. Your funds were frozen. Your personal information was compromised. Criminals used that information to target you with phishing scams. None of this should have happened.
We are not making excuses. We are fixing the problem. Every frozen account will be released. Every verification deposit will be returned. And we have rebuilt the entire process to keep you safe.
Read our full statement of accountability →
Independent Oversight
To make sure this process is fair and transparent, we have engaged Infinity External Risk Management (a Check Point company) to independently monitor the release process. They verify that your funds are accounted for and that every client is treated fairly.